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Pay the phone bill (mobile plan)

Saxon's mobile phone plan must stay paid — especially if banks send SMS security codes to that number.

The carrier name, plan, amount, and login are in Vaultwarden — search mobile, phone, or the carrier name Saxon saved.

Before you start

  1. Open Vaultwarden.
  2. Open the mobile plan entry — note:
  3. Carrier (check Vaultwarden — e.g. Telstra, Optus, Amaysim, or other)
  4. Website / app link
  5. Username and password
  6. Billing day and amount (in vault notes)
  7. Payment method (card last four digits — in vault, not here)

Template reference: Mobile plan (Personal).

Step-by-step — pay or confirm auto-pay

1. Log into the carrier

  1. Open the carrier app or website from the Vaultwarden link.
  2. Log in with vault username and password.
  3. Complete SMS code if sent to Saxon's phone (the phone must be on and receiving).

2. Find billing

  1. Look for Billing, Payments, or My account.
  2. Check current balance — $0 or "paid" is good.
  3. Check next bill date and amount due.

3. If already auto-paid

  1. Confirm auto-pay is ON and card is valid.
  2. Note expiry month on the card in Vaultwarden — update before card expires.
  3. Done — no manual payment needed.

4. If payment is due now

  1. Click Pay now or Make a payment.
  2. Amount — usually full balance unless part-pay is offered and appropriate.
  3. Payment method — use card or account details from Vaultwarden notes.
  4. Confirm and save receipt reference privately (not in SaxDocs).

5. Keep service active for banking

Do not cancel the number too early

MyState and Vanguard may use this number for login codes during bereavement or account changes. Transfer or cancel only after banks update contact details.

If you cannot log in

Problem What to try
Forgot carrier password Use carrier "forgot password" — may need SMS to the SIM
SIM locked PIN for SIM may be in Vaultwarden or phone settings
Account in Saxon's name only Call carrier with death certificate for estate transfer — official shop or phone line

Troubleshooting

Problem What to try
Payment declined Card expired? Update in carrier portal and Vaultwarden
No signal but bill due Pay online via Wi‑Fi; fix coverage separately
Don't know carrier Search Vaultwarden mobile; check recent bank/card transactions for recurring charge