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Overseerr & requests

Request pending, approvals, and Jellyfin availability at request.saxobroko.com. Pipeline: Overseerr → Sonarr/Radarr → qBittorrent → Jellyfin. See arr-stack.md.

OVR-001: Request stuck on Pending forever?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Admin may need to approve — check Overseerr settings.
  2. Auto-approve may be off for some users.
  3. Sonarr/Radarr connection from Overseerr.
  4. Wait 24h before re-requesting. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-002: Request approved but nothing downloading?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Check Sonarr/Radarr received request.
  2. Prowlarr indexers healthy.
  3. qBittorrent running.
  4. Search may find nothing for obscure titles. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-003: Available in Overseerr but not Jellyfin?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Import and scan take time after download.
  2. Wait 30 minutes; scan Jellyfin library.
  3. Verify files on A:/Media.
  4. See JFL FAQ if still missing. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-004: Cannot find title in Overseerr search?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Try alternate spelling or original title.
  2. Very new or obscure may missing from TMDB.
  3. Not everything exists on indexers.
  4. Manual admin add in Sonarr/Radarr if needed. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-005: Requested wrong movie same name?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Cancel request if still pending.
  2. Re-request correct year from search results.
  3. Check poster and year before submit.
  4. Admin removes wrong grab in Radarr. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-006: TV request — only got one season?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. You may have picked specific season.
  2. Re-request additional seasons.
  3. Overseerr shows per-season status.
  4. Full series takes days. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-007: 4K request when TV is 1080p only?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Default quality in Overseerr settings.
  2. Pick 1080p unless sure 4K wanted.
  3. 4K may not exist on indexers.
  4. Radarr profile must allow 4K. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-008: Who can approve requests?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Admin users in Overseerr.
  2. Auto-approve rules per user tier.
  3. Family accounts may be instant approve.
  4. Check Users in Overseerr settings. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-009: Overseerr login fails?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Authentik at auth.saxobroko.com first.
  2. Credentials Vaultwarden.
  3. Clear cookies.
  4. Australia geo for request.saxobroko.com. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-010: Duplicate request for same show?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Overseerr may block duplicate.
  2. Check Requests list status.
  3. Do not spam — one request enough.
  4. Processing may already be underway. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-011: Request shows Processing — how long?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Hours to days for TV seasons.
  2. Movies often faster same day.
  3. Indexer and swarm speed vary.
  4. Check Sonarr/Radarr Activity if admin. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-012: Cancelled request but still downloading?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Admin cancel in Sonarr/Radarr too.
  2. Remove torrent in qBittorrent if unwanted.
  3. Overseerr cancel does not always stop grab.
  4. Coordinate admin cleanup. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-013: Overseerr not loading?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Internet and tunnel check.
  2. dash.saxobroko.com Overseerr tile.
  3. Restart cloudflared guide.
  4. LAN TrueNAS app on 203. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-014: Jellyfin user cannot request?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Overseerr user linked to permissions.
  2. Login same email as Authentik if configured.
  3. Request permission enabled for user.
  4. Admin invites user in Overseerr. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-015: Notification when request ready?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Configure Discord/email in Overseerr if set up.
  2. May not be configured — check manually.
  3. Available status in Requests page.
  4. Ask admin if notifications expected. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-016: Request limit per user?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Quota in Overseerr settings optional.
  2. Hit limit shows error.
  3. Wait or ask admin.
  4. Prevents queue spam. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-017: Movie request went to Sonarr by mistake?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Should not happen — type in search.
  2. Admin fix library target in Overseerr.
  3. Remove wrong series in Sonarr.
  4. Re-request as movie. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-018: Season request partial availability?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Some episodes may fail individually.
  2. Sonarr Activity per episode.
  3. Re-search missing in Sonarr admin.
  4. Overseerr may show partial. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-019: Overseerr vs Sonarr directly?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Family uses Overseerr only.
  2. Admin uses Sonarr/Radarr for fixes.
  3. Do not give family Sonarr login.
  4. Overseerr is friendly front door. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-020: Blacklisted movie still requestable?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Blacklist in Radarr blocks grab.
  2. Overseerr may still show — fails downstream.
  3. Admin remove blacklist if intentional.
  4. User sees failed after long wait. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-021: Request quality profile mismatch?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Overseerr default profile per server.
  2. Admin set defaults matching Radarr/Sonarr.
  3. User picks at request if enabled.
  4. 1080p default fine for most TVs. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-022: Overseerr sync libraries empty?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Connect Jellyfin in Overseerr settings.
  2. Sync libraries from Jellyfin.
  3. Shows what already available.
  4. Prevents duplicate requests. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-023: Already in Jellyfin but Overseerr offers request?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Sync may be stale — run sync.
  2. Jellyfin scan may lag.
  3. Refresh Overseerr cache.
  4. Cancel unnecessary request. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-024: Overseerr after NAS reboot?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Wait for Sonarr/Radarr up.
  2. Requests queue resumes.
  3. Temporary errors normal 10 min.
  4. Retry page refresh. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-025: Child requested inappropriate title?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Admin deny in Overseerr.
  2. Parental policy personal.
  3. Remove from Sonarr if added.
  4. User permissions restrict types optional. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-026: Request failed status — why?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. No release found on indexers.
  2. Download failed or import failed.
  3. Admin reads Sonarr/Radarr history.
  4. Re-request later or different quality. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-027: Multiple users same household?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Separate Overseerr users optional.
  2. Shared Authentik accounts discouraged.
  3. Track who requested what.
  4. Admin sees requester name. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-028: Overseerr mobile usable?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Web UI responsive in browser.
  2. No separate app required.
  3. Bookmark request.saxobroko.com.
  4. Authentik login on mobile too. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-029: Trending empty on homepage?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. TMDB API or config issue.
  2. Search still works.
  3. Admin check Overseerr logs.
  4. Cosmetic. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-030: Issue type bug vs feature?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Use GitHub for Overseerr upstream.
  2. Local config issue — admin checks connections.
  3. This FAQ for homelab wiring.
  4. Not Saxon's app code. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-031: Radarr server offline in Overseerr?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Test Radarr URL and API key in settings.
  2. radarr.saxobroko.com or internal hostname.
  3. Restart Radarr container.
  4. Re-save settings. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-032: Sonarr server offline in Overseerr?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Same as Radarr for Sonarr.
  2. sonarr.saxobroko.com.
  3. API key from Sonarr General.
  4. Connection test button. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-033: Default server not set?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Admin pick default Sonarr/Radarr in Overseerr.
  2. Users requests route there.
  3. Required first-time setup.
  4. One default each TV and movies. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-034: Overseerr language wrong?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. User profile language setting.
  2. Browser language may override.
  3. Does not affect grab quality.
  4. UI preference only. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide
OVR-035: How to cancel my request?

Stack context: Overseerr @ request.saxobroko.com Integrated runbooks: Media pipeline — Overseerr

Diagnose (2 min): 1. Confirm whether the problem is LAN-only, public URL, or both — see Outage runbook. 2. Check Service matrix for which app/host owns the broken URL. 3. If a single device only, retry from a second device on the same network.

  1. Requests → your item → cancel if pending.
  2. Processing may not cancel user-side.
  3. Ask admin if stuck.
  4. Do not touch qBittorrent. Verify: Repeat the original symptom check — it should be gone or clearly improved. Deep dive: Overseerr guide